Operating manuals ensure that an organization delivers consistent customer/member service based upon best practices. Manuals are used by leadership and staff for training and reference.
Club Leadership Training Session Achieving success as Treasurer 
Thinking of an Orientation on the Coop Business Model Training Guide 
Think – Cooperative Business Model Facilitators Guide 
Start – A Step-by-Step Tool to Start Up a Cooperative Training Guide 
MATCOM Price – Marking a Learning Element for Staff of Consumer Cooperatives 
MATCOM Material for Training of Cooperative Advisers 
MATCOM Material for Training Cooperative Trainers 
MATCOM Easy Lettering for Signs and Posters 
MATCOM Basic Economics of a Consumer Cooperative 
MATCOM Notes for the Field Trainer