The member is the customer, and the club strives to keep the customer happy with the service it provides. In this case, the service is the club meeting.
a-board-member-s-guide-to-running-better-meetings 
How to Run an Effective Nonprofit Board Meeting 
Boardroom Behaviors in Cooperatives 
Sample Street Housing Development Fund Corporation. 
Tool Board Meeting Minutes 
Tool-Board-Meeting-Checklist 
The Best Board Meeting 
Preparing for More Effective, Focused and Strategic Board Meetings 
Great-Meeting-Ground-Rules- 
Executive Sessions Why, Who, What and How