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Members & Community
Engaging members, communication, community building, welcome packets, promoting your co-op and resolving conflict.
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Role and Responsibilities of the Board
This booklet describes ways in which misunderstandings or unchecked assumptions about the role and responsibilities of the board can lead to organizational conflict. We suggest ways to prevent or minimize...
Solving Conflict 5 steps to Implementing
Most community associations will face some form of conflict. Many turn to alternative dispute resolution and consensus-building to foster greater understanding and improve communication.
Successful Conflict Resolution
"Getting to yes" is a method of "principal negotiation" which is often referred to as "Conflict Resolution."
Temporary Rental Assistance
Temporary rental assistance is funding to support housing providers in delivering affordable accommodations to low-income individuals and families. The temporary rental assistance is available to housing providers for federally administered...
Tenant-Engagement-Sustainability-Facilitators-Handbook
This Facilitators’ Handbook is designed for use by in-house or independent facilitators who will be directly involving tenants.
tenant-selection-plan 
The Promotion of Cooperatives
Cooperatives are playing an increasingly important role worldwide in facilitating job creation, economic growth, and social development.
The Road to a Resident Retention Revolution 
Tips for Writing a Session Description
Attract attendees to your session by choosing a timely topic, skill or process that appeals to a variety of districts and with an interesting, clear and concise explanation of what...
Using Generative Governance Principles for Better Boardroom Conversations
For boards seeking to elevate their performance, generative governance may be the solution. Generative governance offers boards the opportunity to deepen their analysis and focus on more abstract concepts, thereby...
Volunteers Define Excellence
Ask association board members to “define excellence,” and the answers vary. Here are the thoughts of 40 volunteer leaders.
Ways Gossip Hurt -Your Community
Gossip is harmful in all organizations and community associations are no exception.